Terms of Service

These Terms of Service constitute a legally binding agreement between you and KPMS3 LLC, operating as Entropy Lifestyle. By downloading the app, creating an account, or using the Service in any way, you agree to be bound by these Terms. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.

If you do not agree to these Terms, do not use the Service.

Entropy Lifestyle is a wellness platform offering personalized wellness protocols, health data synthesis from wearable devices and third-party integrations, readiness scoring, gamification, community features, and educational content, all designed to support sustainable lifestyle habits.

The Service is designed for general wellness and lifestyle optimization purposes only. It is not a medical device. Nothing in the Service constitutes medical advice, diagnosis, or treatment.

To use the Service, you must:

• Be at least 18 years of age
• Possess the legal capacity to enter into a binding agreement
• Comply with all applicable laws and regulations
• Not have had a prior account terminated by Entropy Lifestyle for cause

You must provide accurate and complete information when creating your account and keep it up to date. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account.

You may maintain only one account. You may not transfer your account to another person. If you suspect unauthorized access to your account, notify us immediately at hello@entropylifestyle.com.

The Service provides general wellness information only. Nothing in the Service constitutes medical advice, and no content should be interpreted as a substitute for professional medical judgment, diagnosis, or treatment. Entropy Lifestyle is not an FDA-regulated medical device.

Always consult a qualified healthcare professional before making changes to your diet, exercise routine, sleep habits, or any other aspect of your health, particularly if you have a pre-existing medical condition, are pregnant, or are taking medication.

In the event of a medical emergency, call your local emergency services immediately. Do not rely on the Service for emergency medical information.

Health metrics displayed in the Service may originate from third-party wearable devices and health platforms including Apple Health, Google Health Connect, WHOOP, Oura Ring, Strava, Garmin, and others. Entropy Lifestyle disclaims responsibility for the accuracy, completeness, or timeliness of data received from third-party sources.

Your use of third-party integrations is also governed by those platforms' own terms of service and privacy policies. We are not responsible for the data practices of third-party services.

Entropy Lifestyle uses Google Gemini and Claude (by Anthropic) as AI infrastructure to generate your personalized daily wellness protocol, workout sessions, and schedule based on your health data. These protocols are not individualized medical advice, do not account for all aspects of your health, and carry no guarantee of specific outcomes.

Your health metrics, such as recovery score, HRV, sleep data, and strain, are transmitted to Google Cloud's Gemini API or Anthropic's Claude API, as applicable, to produce your protocol. Your name, email, and direct identifiers are never included in these requests. Entropy has executed a Business Associate Agreement (BAA) with Google Cloud covering this processing. Both providers are contractually prohibited from using API inputs to train their models.

Your judgment and the advice of qualified healthcare professionals always take priority over any protocol the Service generates. You are free to ignore, override, or modify any suggestion at any time.

We never train AI on your data. While your health metrics are processed by Google's or Anthropic's API to generate your protocol, neither Entropy, Google, nor Anthropic uses your individual data to train or fine-tune any AI model.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Provide false or misleading information
• Attempt to gain unauthorized access to the Service or its systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Upload or transmit malware, viruses, or any malicious code
• Harass, abuse, or harm other users
• Misuse connected health platform data in violation of those platforms' terms
• Use the Service to develop a competing product or service
• Scrape or harvest data from the Service without written permission

We reserve the right to suspend or terminate accounts that violate these standards without notice.

You retain ownership of any content you post or submit through the Service (including check-ins, notes, and community contributions). By submitting content, you grant Entropy Lifestyle a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for the purposes of operating and improving the Service. This license does not include the right to use your content to train, fine-tune, or build any AI or machine learning model.

You are solely responsible for the content you submit. Content must comply with our community guidelines and must not infringe the rights of any third party.

Entropy Lifestyle owns all rights, title, and interest in the Service, including its content, features, AI models, algorithms, brand, and associated intellectual property. Nothing in these Terms transfers any ownership rights to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial purposes.

The Service integrates with Apple Health (HealthKit), Google Health Connect, WHOOP, Oura Ring, Strava, Garmin, Google Calendar, and other third-party services. These integrations are provided as a convenience. Your use of those services is governed by their respective terms of service and privacy policies, which you should review independently.

Entropy Lifestyle is not responsible for the availability, accuracy, or conduct of any third-party service.

Entropy Lifestyle offers a free tier and a Premium subscription. Premium subscriptions are billed on a monthly or annual basis and are processed through Apple App Store or Google Play.

• Automatic renewal. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period through your App Store account settings. The automatic renewal terms, price, and cancellation instructions are presented clearly at the point of purchase within the App, consistent with applicable state automatic renewal laws.
• Pricing changes. We may change subscription prices with reasonable notice. Continued use after a price change takes effect constitutes acceptance.
• Refunds. Refunds are handled according to Apple or Google's refund policies. We offer a 30-day refund on annual plans, contact hello@entropylifestyle.com within 30 days of your charge.
• Free tier. The free tier is provided without charge and may be modified or discontinued at any time with reasonable notice.

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. We do not sell your personal health data. You have the right to access, correct, and delete your data as described in the Privacy Policy.

Entropy Lifestyle applies HIPAA-equivalent security and privacy standards to all health data, including encryption at rest (AES-256) and in transit (TLS 1.2+), role-based access controls, multi-factor authentication for coaches, audit logging of all PHI access, and automatic session expiry. Where Entropy operates as a Business Associate under HIPAA (see Privacy Policy §1.1), these protections are supplemented by our Business Associate Agreements with covered entity coaches.

In the event of a security incident affecting your health data, we will notify you without unreasonable delay and within the timeframes required by applicable law. For HIPAA-covered relationships, we will additionally notify the applicable covered entity coach within sixty (60) days of discovering a breach affecting Protected Health Information, as required by HIPAA §164.410.

You may delete your account and terminate your use of the Service at any time through Settings → Account → Delete Account.

We may suspend or terminate your access at any time for violations of these Terms, fraudulent activity, non-payment, or inactivity exceeding 24 consecutive months, with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will do so.

Health data retention after termination. Notwithstanding account deletion, health and wellness data collected during your use of the Service may be retained for a minimum of six (6) years from the date of collection, consistent with HIPAA documentation retention requirements (45 CFR §164.530(j)) and our obligations as a Business Associate to covered entity coaches. After the applicable retention period, data is anonymized or deleted as described in the Privacy Policy. You may contact hello@entropylifestyle.com to request earlier deletion where permitted by law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, ENTROPY LIFESTYLE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses. We do not warrant the accuracy, reliability, or completeness of any content, including AI-generated protocols and third-party health data.

TO THE FULLEST EXTENT PERMITTED BY LAW, ENTROPY LIFESTYLE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

Our total liability to you for any claim arising from or related to these Terms or the Service will not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) $100 USD. This limitation does not apply to claims arising from personal injury caused by our gross negligence.

You agree to indemnify, defend, and hold harmless Entropy Lifestyle, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) content you submit; or (d) any misrepresentation you make.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute arising from or relating to these Terms or the Service will be resolved through binding individual arbitration under the AAA Consumer Arbitration Rules, rather than in court. You waive your right to participate in a class action lawsuit or class-wide arbitration.

You may opt out of this arbitration agreement by emailing legal@entropylifestyle.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

Nothing in this section prevents either party from seeking emergency injunctive relief in court to prevent irreparable harm.

Notwithstanding the foregoing: (a) claims for public injunctive relief under California law are not subject to arbitration and shall be resolved in court; and (b) users located in the European Union or United Kingdom are not bound by this arbitration clause, such users may pursue claims in the courts of their country of residence, as mandatory consumer arbitration is not enforceable under EU/UK law.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

• Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Entropy Lifestyle.
• Severability. If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver. Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
• Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights freely.
• Force majeure. We are not liable for delays or failures caused by circumstances beyond our reasonable control.
• Notices. We may provide notices to you via email or in-app notification. Notices to us should be sent to legal@entropylifestyle.com.

Clubs are community spaces on Entropy. Clubs may be public (open to all), private (invite-only), or restricted (requires approval). Club owners and admins may set conduct standards, remove members, remove posts, and close the club at their discretion.

Entropy may remove any club that violates these Terms or our Community Guidelines, including clubs created for the purpose of harassment, spam, or prohibited content.

Challenges may involve entry commitments, verification of participation, and reward distributions. Entropy does not guarantee challenge outcomes. Participants who violate challenge rules, submit fraudulent proof, or are disqualified forfeit any commitment amounts in accordance with the challenge terms set at enrollment.

The messaging feature is provided for wellness-related communication between members. Sending unsolicited commercial messages, harassment, threats, or prohibited content via messaging is a violation of these Terms and may result in immediate account suspension.

The Entropy Marketplace allows verified coaches to offer protocols, programs, and digital wellness content. Purchases are processed through Apple or Google billing infrastructure.

Coaches are independent professionals and are not employees or agents of Entropy. Entropy does not guarantee outcomes from any coach-created content. Disputes about coach-created content should be directed to hello@entropylifestyle.com.

HIPAA-covered coaches. Coaches who are HIPAA covered entities (e.g., licensed healthcare providers subject to HIPAA) are required to execute a Business Associate Agreement (BAA) with Entropy Lifestyle before accessing the health data of their clients through the platform. By listing on the Marketplace or enrolling clients, coaches represent and warrant that they will comply with all applicable HIPAA requirements in their use of the Service, including obtaining any necessary patient authorizations for data sharing. Entropy maintains an audit log of all coach access to client health data and will make it available to covered entity coaches upon request as required by HIPAA.

Refunds for Marketplace purchases are governed by Apple App Store or Google Play Store policies, as applicable.

You may report posts, users, messages, and clubs through the in-app Report feature. Entropy will review reports and may take the following actions: remove content, issue a warning, temporarily suspend an account, or permanently ban an account.

Entropy reserves the right to remove any content or suspend any account that, in our sole judgment, violates these Terms, our Community Guidelines, or poses a safety risk, with or without prior notice.

For legal inquiries, contact us at:

We aim to respond to legal inquiries within 5 business days.