Support
Last updated October 30, 2026
Questions, problems or feedback? Email us and a person on our team will reply, usually within one business day.
Email team@entropylifestyle.comEntropy Lifestyle is operated by KPMS3 LLC.
Common questions
How do I cancel Entropy Plus?
Bought in the app (App Store): open iPhone Settings → [your name] → Subscriptions → Entropy Lifestyle → Cancel Subscription. Apple handles refunds for App Store purchases at reportaproblem.apple.com.
Bought on our website: cancel from the manage page in your account, or email team@entropylifestyle.com. For a refund of a web purchase, email us.
Deleting the app does not cancel a subscription.
How do I delete my account and data?
In the app, go to Settings → Delete account. Or email team@entropylifestyle.com from the address on your account. We delete your account and data within 30 days. See our Privacy Policy for the few records we must keep by law.
How do I turn off AI features?
In the app, go to Settings → AI features and turn them off. If you use Eli in Messages, you can also text AI OFF. When AI features are off, we send none of your data to AI providers.
How do I report content or a user?
Tap Report on any post, comment, message, club or profile in the app. To block someone, open their profile and choose Block User. We review reports and act within 24 hours. For urgent safety concerns, email team@entropylifestyle.com. Read our Community Guidelines.
How do I make a privacy request?
Email team@entropylifestyle.com to ask for a copy of your data, a correction, or deletion. We reply within 30 days.